Frequently Asked Group Questions
Do you offer group rates?
v Group rates are available for ten or more paid prepaid admissions.
How much time should we plan on spending at The Holy Land Experience?
v At least a full day is required to experience most of what we offer.
v Park hours are 10:00AM to 6:00PM, Tuesday through Saturday.
v Holy Land Experience is closed on Sunday and Monday, New Year's Day, Thanksgiving Day and Christmas Day.
When is the best time to visit The Holy Land Experience?
v Weekdays in January, February, May, September and October are generally less busy.
How far in advance should I plan on booking my group?
v You must book, and pay in full, at least four weeks ahead of your visit.
v Group reservations are subject to availability.
What types of payment do you accept for group tickets?
v We accept Visa, MasterCard, American Express, Discover and organizational checks. Personal checks or cash are not accepted for Group Sales.
v All of the tickets must be purchased in a single payment.
v Additional tickets may be purchased at regular gate prices upon arrival, or on our website.
Where do I pick up my group’s tickets? Do you mail them?
v We do not mail out tickets.
v Upon your arrival, one of our friendly Group Sales Representatives will be at the drop-off area in front of the Ticket Booth with your tickets, or to meet you on the bus.
v If no Group Sales personnel are available, you may go to Guest Services (to the left of the Main Entrance) for assistance.
v Tickets will be under your confirmation number, group name, and group leader name.
Can we bring backpacks or pull-behind luggage?
v For the safety and comfort of all our Guests, we allow only small purses entering the Park. Thank you for leaving your backpacks and luggage in your vehicles.
Can our group bring a picnic inside the park?
v No outside food is allowed in the park.
(Exceptions are made for those with medically necessary dietary needs, and for infants.)
v Groups may use their tickets to exit the park for lunch and to re-enter at the main entrance.
Do you have a group meal option?
v Yes, pre-paid meals with a minimum order of ten of either the chicken sandwich meal or veggie meal, are available with refillable souvenir cup, and must be reserved and purchased along with your group tickets, at least four weeks in advance.
v This option is recommended for a quick turn-around, so you have more time to enjoy the experience! Ask your friendly Group Sales representative for details.
Do groups or buses have to pay for parking?
v No, parking is FREE for everyone, including Buses!
Bus Drop Off is located in front of the Ticket Booth, location #6 on the map, to the right of the entrance turnstile.
If your Group is planning on staying until 6:00pm, Bus Pick Up is at location #41. Otherwise, your Bus may pick you up at the Main Entrance.
Does The Holy Land Experience have Wheelchairs?
v No, The Holy Land Experinece does not provide wheelchairs, scooters or strollers. Guests are welcome to provide their own as needed. The Holy Land Experience is fully A.D.A. compliant in regard to wheelchair access to major attractions; we are handicap friendly.
For wheelchair rental info, please contact:
"Visit Orlando" at 1-800-972-3304
or online at: www.VisitOrlando.com